FAQ

2023-24 Men's Basketball Season Tickets

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  General Questions

  Q: Why are we reseating the Marriott Center, and why are ticket prices increasing?
  A: We need strong and new revenue generation processes. Reseating and raising the ticket price helps us achieve this goal by encouraging donations and increasing revenue. Ultimately, this helps put our athletic department in the best position possible to take care of our student-athletes, hire and retain the best coaches and staff possible and put together the best product we can, that all of Cougar Nation can be proud of and that can promote the mission and aims of Brigham Young University in the very best ways.

  Q: Will I get my same seat?
  A: Most likely not. Everyone in both the Upper and Lower Bowl will be reseated. Fans will then begin choosing new seating locations in order of Cougar Club level and Priority Points. It is unlikely that anyone will be able to choose the exact location they had in 2022. The exception is for facility donors.

  Q: How do I get a timeslot to purchase season tickets?
  A: Season ticket holders from last season will automatically receive a timeslot. Due to high demand, we encourage you to join the Cougar Club to have the best opportunity to purchase season tickets. If you did not have season tickets last season, you must fill out this form to receive a timeslot.

  Q: How is my time to choose determined?
  A: Selection times are determined by Cougar Club membership levels and then by Priority Points within that level. The general public (non-Cougar Club) will select based on Priority Points after Cougar Club members have selected.

  Q: Do I have to be a member of Cougar Club to buy season tickets?
  A: Not necessarily. Due to high demand, we encourage you to join the Cougar Club to have the best opportunity to purchase season tickets. Being a member of Cougar Club gives a person priority to select their seats earlier. The higher level in the Cougar Club, the earlier priority selection time is provided. Only Legacy I and higher Cougar Club members are eligible purchase season tickets in the Lower Bowl.

  Q: Is there a cap on the amount of season tickets and ROC tickets?
  A: Yes. We have capped these types of tickets. Limits can be found here.

  Q: Will my seats be renewable going forward?
  A: It is expected that you may renew your seats on a year-by-year basis. You will need to maintain the same or higher level of Cougar Club membership to be eligible to renew the same seats. However, BYU reserves the right to reseat the Marriott Center at any time.
  Note: Prime Chairs in the Lower Bowl and Floor Seats are not renewable. See price map here.

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  Cougar Club

  Q: Will I get my same seat?
  A: Most likely not. Everyone in both the Upper and Lower Bowl will be reseated. Fans will then begin choosing new seating locations in order of Cougar Club level and Priority Points. It is unlikely that anyone will be able to choose the exact location they had in 2022. The exception is for facility donors.

  Q: How is my time to choose determined?
  A: Selection times are determined by Cougar Club membership levels and then by Priority Points within that level. The general public (non-Cougar Club) will select based on Priority Points after Cougar Club members have selected.

  Q: Do I have to be a member of Cougar Club to buy season tickets?
  A: Not necessarily. Due to high demand, we encourage you to join the Cougar Club to have the best opportunity to purchase season tickets. Being a member of Cougar Club gives a person priority to select their seats earlier. The higher level in the Cougar Club, the earlier priority selection time is provided. Only Legacy I and higher Cougar Club members are eligible purchase season tickets in the Lower Bowl.

  Q: When do I need to have my Cougar Club donation submitted?
  A: For priority timeslot requests, Cougar Club donations need to be submitted by June 15^th.

  Q: What Cougar Club level do I need to be to sit in the lower concourse?
  A: Only Legacy I and higher Cougar Club members are eligible purchase season tickets in the Lower Bowl.

  Q: How many season tickets can I buy?
  A: Click here to see a ticket limits chart.

  Q: If I increase my Cougar Club donation, am I guaranteed a seat?
  A: Increasing your donation can give you a better chance of getting an earlier timeslot, but we can’t provide a specific line or threshold.

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  Facility Donors

  Q: What is a Marriott Center facility donor?
  A: Facility donors are a select group of fans who contributed financially to the building of the Marriott Center. Thanks to their original donation, they are entitled to purchase seats in the arena each season. As part of their initial contract, these seats can be passed down one generation. These are the only seats that may be inherited by a family member.

  Q: When is the renewal period for facility donors?
  A: June 20 - 23. Payment must be received no later than June 30. A three-payment option will be available.

  Q: How will reseating affect my facility donor seats?
  A: Seat location for facility donors will not be affected.

  Q: What happens if I do not renew my facility donor seats?
  A: If you choose not to renew, all seats will return to BYU, and you will not be eligible to purchase them going forward.

  Q: What happens if I have other seats in addition to my Facility Donor seats?
  A: Only your Facility Donor seats will be eligible to renew during the Facility Donor process from June 20-23. If you would like additional seats, fill out this form to receive a timeslot and opportunity to buy based on Cougar Club level and Priority Points.