Smith Fieldhouse

Brigham Young University seeks to create a safe and comfortable experience at all events held on campus. As a part of that experience we expect that guests will:

• Respect and appreciate each other.
• Treat all individuals in a professional and courteous manner.
• Refrain from disruptive or unruly behavior, including foul or abusive language and obscene gestures.
• Never display signs with symbols, images, or language that are in poor taste, profane, discriminatory, or for commercial purposes, electioneering, campaigning or advocating for or against any candidate, political party, legislative issue, or government action.
• Never use language or make gestures that are threatening, abusive, or discriminatory, including on the basis of race, ethnicity, national origin, religion, gender, gender identity, ability, and/or sexual orientation.
• Sit only in their ticketed seat and show their tickets when requested.
• Never engage in fighting, throwing objects, or attempting to enter any restricted area, including the playing or performance area.
• Comply with requests from venue staff regarding venue operations and emergency response.

The event staff has been trained to intervene when necessary and help ensure that the above expectations are met. Guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, or by texting the keyword BYU with the concern and their location to 69050.

Guests who choose not to adhere to this code of conduct are subject to penalty including, but not limited to, ejection without refund, revocation of season tickets, and prevention from attending future events. They may also be in violation of local ordinances resulting in possible arrest or prosecution.

BYU thanks you for adhering to these provisions.

All advertisements and handouts must be approved prior to an event. For information regarding advertising with BYU Athletics, contact BYU Athletic Marketing at 801-422-9196.

Alcohol and tobacco are not permitted anywhere on BYU Campus, including inside the stadium or in its parking lots.
Smoking of any kind (including e-cigarettes) is strictly prohibited.

Only service animals are allowed inside the venue.

Pets and ESA animals are not permitted. A service animal is a dog or a miniature horse that has been trained specifically to do work or tasks to assist someone with a disability. Other animals whether wild or domestic, trained or untrained are not considered service animals. Service animals, must be under the owner’s control at all times either by verbal or sight command, or leash.

If you intend to bring a service animal with you to a game or event, please notify the BYU Athletics Department first.

The Smith Fieldhouse reserves the right to inspect all items brought into the facility. By using a ticket to enter the venue, each guest consents to such a search and waives any related claims against BYU. Guests who refuse to consent to these searches will be denied entry into the stadium. Additional security measures may be implemented to ensure the safety of all guests and personnel within the facility.

The following items are not allowed inside the Smith Fieldhouse:

• Weapons of any type
• Whiteboards (regardless of size)
• Signs or banners larger than 24”x36”
• Other large items
• Food or drink (including bottled water)
• Umbrellas (ponchos recommended)
• Fireworks
• Glass bottles, cans, or coolers
• Battery operated megaphones
• Artificial noisemakers
• Sticks or poles
• Laster pointers
• Video cameras
• Any other items deemed dangerous by management

The following items are permitted after inspection:

• Medical Supplies
• Blankets
• Baby supplies

Fans are welcome to bring personal cameras into the Smth Fieldhouse. Professional photography/professional cameras and any video camera/equipment are not allowed in the stadium without a media credential. For information on receiving a media credential, please contact BYU Athletic Media Relations at 801-422-8948.

Seating accommodations for guests in wheelchairs or with other physical disabilities are available at the Smith Fieldhouse. At the Smith Fieldhouse, wheelchair seating is located behind the team benches andin front of the west courtside seating.

For ticketed events, wheelchair section seat tickets are required. With each wheelchair-accessible ticket, if available up to three companion tickets are also available for purchase. Typically only one companion seat is guaranteed in the wheelchair section, but we will do our best to seat the other tickets in nearby rows. If you have already purchased your tickets and are concerned they will not meet your accommodation needs, please contact BYU Tickets as early as possible before the event. 801-422-2981

For patrons who are not confined to wheelchairs but who have difficulty navigating extreme numbers of stairs, limited mobility seats are available for purchase at all ticketed events, if still available. The same purchasing policy for wheelchair seat tickets applies to limited mobility seats.

If seated in a general admission section, children six and older require a ticket. If seated in a reserved section, children two and older require a ticket. Younger infants not requiring a ticket must be seated on a lap and must not interfere with the sight lines or enjoyment of other fans.

In the event of an emergency, please direct your attention to the video walls and listen for announcements on the PA system. BYU Event Staff members and University Police will also provide direction. Guests with disabilities should contact the nearest usher for assistance.

Exit or re-entry into the venue is available. Guests must have their ticket or ROC pass “exit scanned” upon leaving the venue to be eligible to re-enter. Exit scanning is available at all doors. If you are exiting the venue but plan on returning, please notify the closest ticket taker. The ticket taker will “exit scan” the ticket or ROC pass. Upon re-entry, the previously “exit scanned” ticket or ROC pass must be presented to the ticket taker to be re-scanned to allow re-entry.

Only authorized and properly credentialed personnel will be permitted on the playing surface before, during or after a competition. Any unauthorized person who enters the playing surface will face a fine and ejection from the venue. During a competition, passes will only be honored for individuals older than 16 years of age.

For BYU Volleyball matches, all doors will open about 60 minutes prior to the published start time. For information regarding other events, contact the Special Events department at 801-422-6022.

Standing is not permitted on the concourse, ramps, or entry areas. Each ticket holder must occupy the seat purchased.

Excessive standing in non-student sections – please be aware that when you stand, you block the view of the fans behind you. We do not wish to diminish your ability to cheer and enjoy the competition, however, your continued standing can interfere with others’ ability to enjoy the competition from their seats.

Reselling tickets: The purchase of BYU season tickets for the primary purpose of reselling most or all of the tickets on the secondary market is prohibited. In the event that BYU identifies a purchaser as having bought season tickets for the primary purpose of resale (e.g., based on a significant reselling history), BYU may, in its sole discretion, cancel and refund some or all of the tickets to the purchaser.

Season or single-event ticket holders who wish to resell tickets for individual games are encouraged do so securely via their BYUtickets.com account. BYU will not be responsible for any tickets purchased through any other third-party individual, site, or service. Scalping tickets is not permitted on BYU property.

Re-entry: Guests must have their ticket or ROC pass “exit scanned” upon leaving the venue to be eligible to re-enter. Exit scanning is available at all gates. If you are exiting the venue but plan on returning, please notify the closest ticket taker. The ticket taker will “exit scan” the ticket or ROC pass. Upon re-entry, the previously “exit scanned” ticket or ROC pass must be presented to the ticket taker to be re-scanned to allow re-entry.

All tickets are non-transferrable. Once a ticket is scanned, it may not be used by another guest to enter the venue, even if the original guest is leaving

If seated in a general admission section, children six and older require a ticket. If seated in a reserved section, children two and older require a ticket. Younger infants not requiring a ticket must be seated on a lap and must not interfere with the sight lines or enjoyment of other fans.

For any ticketing questions or concerns, contact BYU Tickets.

Purchasing

BYU Tickets facilitates all ticket sales for events at LaVell Edwards Stadium, the Marriott Center, and at all BYU athletic venues. It is located inside the north entrance of the Marriott Center on the Brigham Young University campus (open Monday-Friday, 10:00 AM to 5:00 PM). Athletic ticket sales may also be purchased over the counter at the BYU Music Building. Office hours vary on event days and on holidays. Both offices are closed on Tuesdays from 11-12 for devotionals and forums.

Tickets can be purchased:

• Online at BYUtickets.com
• On the phone: 801-422-BYU1 (2981)
• In person at the Marriott Center Ticket Office and Music Building Ticket Office windows (during office hours).
• In person at the Smith Fieldhouse ticket booth on event days