Richards Building

Brigham Young University seeks to create a safe and comfortable experience at all events held on campus. As a part of that experience we expect that guests will:

• Respect and appreciate each other.
• Treat all individuals in a professional and courteous manner.
• Refrain from disruptive or unruly behavior, including foul or abusive language and obscene gestures.
• Never display signs with symbols, images, or language that are in poor taste, profane, discriminatory, or for commercial purposes, electioneering, campaigning or advocating for or against any candidate, political party, legislative issue, or government action.
• Never use language or make gestures that are threatening, abusive, or discriminatory, including on the basis of race, ethnicity, national origin, religion, gender, gender identity, ability, and/or sexual orientation.
• Sit only in their ticketed seat and show their tickets when requested.
• Never engage in fighting, throwing objects, or attempting to enter any restricted area, including the playing or performance area.
• Comply with requests from venue staff regarding venue operations and emergency response.

The event staff has been trained to intervene when necessary and help ensure that the above expectations are met. Guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, or by texting the keyword BYU with the concern and their location to 69050.

Guests who choose not to adhere to this code of conduct are subject to penalty including, but not limited to, ejection without refund, revocation of season tickets, and prevention from attending future events. They may also be in violation of local ordinances resulting in possible arrest or prosecution.

BYU thanks you for adhering to these provisions.

Food, drink, and large bags are prohibited in all performance venues.

Latecomers will be seated at the discretion of management. Seats are not guaranteed after the performance has begun.

Your comfort and enjoyment are important to us. Please inform BYU Tickets of any accommodations we can make when ordering your tickets. A full list of available services is below. If a service needed is not listed below, please contact Lyndsay Keith at lyndsay_keith@byu.edu, and every effort will be made to ensure you have the best possible experience in our venues.

Please make any additional arrangements for any accessibility concerns with the BYU Ticket Office at least 3 weeks in advance.

For more information about accessibility for patrons with disabilities visit the University Accessibility Center.

Wheelchair-accessible seating is available in all venues. Patrons may purchase up to 2 companion seats in the accessible seating section. Call or visit BYU Tickets (801-422-2981) to order tickets in these seating locations.

Accessible parking spaces are available across campus. A map of campus parking locations can be found by clicking here.

Assisted listening devices are planned for use in the Richards Building but are not yet available. Please check back for more information.

American Sign Language interpreters may be arranged by contacting BYU Tickets (801-422-2981) two weeks prior to the performance. Deaf students attending a performance for a required course assignment should make arrangements with the University Accessibility Center. Please inform BYU Tickets if you intend to request an interpreter so we may secure the proper seat location for your tickets to the event.

Printed copies of scripts can be provided for patrons who are hearing impaired. To ensure proper seating patrons should request this service 2 weeks prior to the performance they would like to attend. Scripts must be returned at the conclusion of the performance due to copyright and licensing regulations.

Large print programs are available if requested at least 48 hours prior to the performance by visiting byutickets.com and using the Podium web chat tool located in the bottom left corner.

Service animals are permitted to attend performances. Service animals may not block aisles, stairways or egress points. Additionally, service animals must be seated on the floor, near the patron that they serve, and are not permitted in theatre seats. If your service animals require additional space at your feet please contact BYU Tickets.